Our Purpose

Jarvis is a people driven company, focused on providing an environment which creates loyal, satisfied customers and staff.

This is a statement we all take pride in and have the confidence in communicating.

Making a statement is one thing, living it is another. That is why at Jarvis, we also have a list of Core Values and Non-Negotiables;

CORE VALUES

Discipline
  • Disciplined people, disciplined thought, disciplined action.
  • Always adhering to Jarvis policies and procedures.
Honesty & integrity
  • Towards customers and staff.
  • You only get one chance to make a first impression.
Goal Orientated
  • Every action must have relevance and purpose.
  • We're a performance driven culture.
  • Key Performance Indicators are to be achieved.
Empathy
  • Shown to external and internal customers.
  • People don't care about what you know, until they know how much you care.
Work Ethic
  • History and current; consistency counts.
  • Performance driven teams perform at their best day in and day out.

NON NEGOTIABLES

Acknowledgement
  • We acknowledge all customers and staff within 3 metres of us.
  • We greet customers by their names.
Training
  • Training is mandatory and everyone must participate.
Policies and Procedures
  • To deliver a consistent experience to our customers all Jarvis procedures must be adhered to.
  • Examples: The Jarvis 'Road to a Sale', Net Promoter Management, Service customer follow up, meet and greet etc., OH&S requirements.
Customer Experience
  • Customer's expectations (internal & external) must not only be met, but exceeded.
  • The first person in contact with a customer, owns the customer until their enquiry is fulfilled.
  • The answer is 'YES'; now what's the question?
  • Name badges to be worn at all locations, all the time.
Co-operation with all departments
  • All employees must work as a company employee, not a department employee.
  • Do not pass errors or problems on to other people or departments.
Effective Communication
  • Must be clear and concise, ensuring that the intended meaning of the communication is easily understood and all relevant information is included.
  • Be polite and professional at all times.
  • Attention to detail, particularly with written communication. Spelling and grammar should be checked before communication is sent and the use of slang, e.g. 'text speak' is to be avoided.
  • Encompasses all channels including email, written, phone, verbal and online.
  • Privacy. Please consider whether the privacy of any individual or group is being breached before communicating.

OUR PURPOSE
Jarvis is a people driven company, focused on providing an environment which creates loyal, satisfied customers and staff.

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